Increase of Internet Transfer Limit

I visited the Brackenfell branch on Saturday 06 June 2015 and completed / signed all the necessary paperwork to have my internet payment limit increased. Today being 12th June 2015, the request has still not been finalised. I have tried contacting the branch via their call centre and was left holding for 20 minutes with no response from the branch. <br> I need to do a payment which is for value today and even though I was promised a call back, I have not heard a thing. Who is going to be held liable for the extra charges if I am not able to make the payment today.<br> I have gone to the branch and followed the correct procedure , but it seems Standard Bank has not done their part.<br> I need an urgent response.