WN
Wendy N
1 reviews | Active since Jan 2018
15 Mar 2021, 11:47
INCREASE IN VEHICLE INSTALLMENT WITHOUT CONSENT
I have a vehicle finance with standard bank which I have been paying for despite being retrenched at work. I had app**** for a restructure last year and it was approved to a monthly installment of R7000 some change which I advised I will not afford . To my surprise this was approved without my consent yet my account has been up paid for each month. A consultant by the name of Joyce called me and said as of April my installment will be R4 700 again I was not made aware of this.
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Standard Bank's replyOfficial
16 Mar 2021, 00:51Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
Standard Bank's reply16 Mar 2021, 00:51
Official
Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***