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Marius L

1 reviews | Active since Jun 2016

10 Apr 2017, 11:03

Increase in installment with no feedback to me the client

<p>This morning I check all my balances and noticed that my Bond installment increased without me being informed. I have a e-mail from their excecutive confirming my installments. Stunning assurance that I have to entrust my finaces to this Bank.</p> <p>I further more complained about the interest that I earn on my notice deposits, how is it possible for me to earn more interest in February 17 that for a longer month of March. I got a reference number from the bank but in 2 weeks no one has reverted to explain this, stunning.</p> <p> </p> <p>The banks cannot rip one off like this UNACCEPTABLE BEHAVIOUR.</p>

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Replies (2)
Standard Bank
Standard Bank's reply11 Apr 2017, 07:37
Official

Thank you for posting your comments.

An email was sent to you requesting further details.

Awaiting your response.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply11 Apr 2017, 13:30
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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