Incorrect/old client address details - but they're not phased

Last year our bond account was suddenly posted to my husband's old address - at his parent's house, where he last lived 12 years ago! I've gone to change it but apparently my husband is the main person on the bond, and he has to change it. Even though we share the bond, and the payments come from my account. They simply don't listen to me. Then a few weeks ago I opened a savings account, and my old address of 12 years ago pop up. The bank took away their "personal message" function on Internet Banking, and now expects me to go to the branch to change the address - which is their mistake anyway. HELL, NO! You either change it or I take my money elsewhere! I kept on asking what happened to the client addresses, but they're simply ignoring me.