1 reviews | Active since Aug 2016
Incorrectly placed on the black list - No one wants to set up a meeting to correct this!
<p>Standard Bank is really starting to rub me up the wrong way. It has now taken two weeks and still no one can set up an appointment for us to come and sort out an issue. </p> <p>I’ve been dealing with Thando Mphothulo (Customer Care Centre), who referred me to Nerisha Naransamy (Bureau Analyst), who referred me to any Standard Bank branch. I then e-mailed Melani Padayachee, who forwarded the e-mail to Colleen Mathews (Home Loans), who forwarded my e-mail to Robyn Bothma – who agreed to investigate the matter. Robyn had been on leave, and then became “indisposed”, so Simone Chan-Sam (Bureau Analyst) stepped in – only to inform me that “we will try our best to arrange a meeting with the legal department”. I have full records of abovementioned correspondence.</p> <p> </p> <p>ALL I WANT IS A MEETING WITH SOMEONE THAT CAN CORRECT THEIR MISTAKE!! They are quick to just place you on a blacklist WHITHOUT contacting you, but when you want to show them that it was done incorrectly NO ONE HELPS!</p> <p> </p>
Good day Chantell Herbst
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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********** (fax)
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Good day Chantell Herbst
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********
Dear Mrs Herbst
I refer to our telephonic conversation and confirm that the matter has been addressed.
Thanks,
Nkululeko Sithole
Complaint Resolution Centre
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Dear Mrs Herbst
I refer to our telephonic conversation and confirm that the matter has been addressed.
Thanks,
Nkululeko Sithole
Complaint Resolution Centre
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