incorrectly Debited - VAS

<p>My car was written and insurance settled 2 days after the settlement was provided by STD Bank.</p> <p>Incopetence as always, STD Bank didnt allocate the discounted amount...leading to my account being debited....15 days after the settlement.</p> <p> </p> <p>Tried to reverse the amount, I was told thats impossible, I need to lodge an inquiry with their VAS and after that has been ressolved query will be forwarded to legal of whom will refund my money by the 12 July.</p> <p>I needed that money, desperately...but who am I to argue with the mighty and powerful.</p> <p>I had to make means until the 12 July, today is the 13th no more..no feedback. I have been calling them since 8 am this morning and no one can assist me. Im sent from one division to another.</p> <p> </p> <p>They provided a name and number ( Winlove Malunga - ********** ) - calling her is like waiting for God to come down. Im broke .... distorted and I just dont know what to do anymore...</p>