PN
Pfano N
1 reviews | Active since Aug 2017
10 Mar 2023, 17:40
Incorrectly Debited - No resolution
I was incorrectly debited by Standard Bank. I immediately called the bank as I needed access to the incorrectly debited funds. While i was still in South Africa I made multiple calls to Standard Bank and was taken back and forth. The request was eventually logged under reference number *** requesting for a refund.
It has been 7 days since the request and I still don’t have access to the funds.
I am currently travelling internationally and am hugely inconvenienced by this!!
Please help! This is a paid service but I am pleading with you Standard Bank!!
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
10 Mar 2023, 18:44Dear Pfano
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please send us your ID number via private message so we can further assist.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please send us your ID number via private message so we can further assist.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Mar 2023, 18:44
Official
Dear Pfano
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please send us your ID number via private message so we can further assist.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please send us your ID number via private message so we can further assist.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
11 Mar 2023, 10:03Good Day Pfano
Thank you for providing us with your ID number. We looking into your matter and feedback will be provided.
Kind Regards
Standard Bank Help Centre
***
Thank you for providing us with your ID number. We looking into your matter and feedback will be provided.
Kind Regards
Standard Bank Help Centre
***
Standard Bank's reply11 Mar 2023, 10:03
Official
Good Day Pfano
Thank you for providing us with your ID number. We looking into your matter and feedback will be provided.
Kind Regards
Standard Bank Help Centre
***
Thank you for providing us with your ID number. We looking into your matter and feedback will be provided.
Kind Regards
Standard Bank Help Centre
***
PN
Pfano N's updateReviewer Update
14 Mar 2023, 08:41Dear Standard Bank, the issue has not been resolved. Is there any reason behind the delay?
PN
Pfano N's update14 Mar 2023, 08:41
Reviewer Update
Dear Standard Bank, the issue has not been resolved. Is there any reason behind the delay?
Standard Bank's replyOfficial
14 Mar 2023, 08:55Good Day Pfano
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply14 Mar 2023, 08:55
Official
Good Day Pfano
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's replyOfficial
14 Mar 2023, 09:55Good day Pfano
Our team has tried reaching out to no avail.
Can you kindly confirm the convenient time we may contact you and an alternative number that we can call.
Our sincere apologies for the delay caused in this regard.
Have a great day further .
Kind regards
Standard Bank Help Centre
***
Our team has tried reaching out to no avail.
Can you kindly confirm the convenient time we may contact you and an alternative number that we can call.
Our sincere apologies for the delay caused in this regard.
Have a great day further .
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply14 Mar 2023, 09:55
Official
Good day Pfano
Our team has tried reaching out to no avail.
Can you kindly confirm the convenient time we may contact you and an alternative number that we can call.
Our sincere apologies for the delay caused in this regard.
Have a great day further .
Kind regards
Standard Bank Help Centre
***
Our team has tried reaching out to no avail.
Can you kindly confirm the convenient time we may contact you and an alternative number that we can call.
Our sincere apologies for the delay caused in this regard.
Have a great day further .
Kind regards
Standard Bank Help Centre
***