WN
Wendy N

1 reviews | Active since Jan 2018

01 Oct 2018, 15:20

Incorrectly debited

I have a credit card from Standard bank and have been debited incorrectly twice on the incorrect date. To my surprise I have received a call from them saying I am owing !!!and I must make a cash payment. Someone explain what is going on

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Replies (2)
Standard Bank
Standard Bank's reply01 Oct 2018, 15:56
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Best regards,

Standard Bank
Standard Bank's reply03 Oct 2018, 15:14
Official


Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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Best regards,