incorrectly charged and refusing to reverse FEES

IN MARCH / APRIL I WENT INTO THE MALL@CARNIVAL BRANCH TO HAVE MY ACCOUT LOOKED AT AS THE REDUCED FEE. WAS NOT BEING CHARGED AS I AM SPOUSE OF STAFF, INSTEAD THE NORMALL FEE WAS SUDDENLY BEING CHARGED , THE CONSULTANT BUSI REVIEWED MY ACCOUNT AND REFFERED THE MATTER TO HELP DESK . DAYS LATER I WAS CONTACTED AND ADVISED THAT THE MATTER WAS RESOLVED, THE FEE FOR THE MONTHS THAT WERE INCORRECT WAS REVERSED AND THE CORRECT AMOUNT WAS CHARGED, THE MONTH OF MAY AND JUNE I NOTICED THE ACCOUNT WAS IN ORDER AND THE CORRECT MONTHLY FEE OF R65 WENT OFF MY CHEQUE ACCOUNT. I HAVE RECENTLY NOTICED THAT THE ACCOUNT WENT BACK TO BEING DEBITED THE NORMAL SERVICE CHARGE OF R325 FROM JULY TO DATE. I HAD BROUGHT THIS MATTER TO THE ATTENTION OF THANDI AT PRIVATE BANKING AND WAS TOLD TELEPHONIV=CALLY THAT THIS SOMETIMES HAPPENAND SHE WOULD REFER FOR FEES TO BE REVERSED AND WILL GET BACK TO ME, AFTER REFERING THE MATTER THE STORY HAS NOW CHANGED TO SAY THAT MY HUSBAND NEEDED TO COMPLETE A DECLARATION FORM WHICH HE MUST GET OFF THE SYSTEM AND SHE SENT ME AN EMAIL WITH A SCREEN DUMP OF WHAT IT SAYS ON \GRG"AND SAID THEY WONT BE REVERSIG ANY FEES!!! I FEEL ****** & WILL REFER THIS MATTER TO THE OMBUDSMAN."""