1 reviews | Active since Jul 2016
Incorrectly billed
<p>Youre the most inefficient bank I know. How could you play ignore logged quries about billing? I logged a query with you for double debitting my account and you never contacted me as you promised. Today you debited my account again, for what? I never asked you to debit me twice like you do. You debit me on 20th and 27th of each month. Who gave you authority to do that? You inconveniencing me for what exactly? I never missed a payment but now you choose to mess with my account. I do not like it and will not tolerate it all. </p>
Good day Benjamin Situma
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********Good day Benjamin Situma
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********No, this happened last month and again this month. You've been investigating till today. How's that fair? No contact from you since then. When you want money from me you take it within a second. And when its time to fix a problem you take weeks. How that good?
No, this happened last month and again this month. You've been investigating till today. How's that fair? No contact from you since then. When you want money from me you take it within a second. And when its time to fix a problem you take weeks. How that good?
Dear Mr Situma
I refer to the e-mail correspondence and confirm that the matter has been addressed.
Should you have any further concerns you can contact me.
Thanks,
Nkululeko Sithole
Complaint Resolution Centre
***
Dear Mr Situma
I refer to the e-mail correspondence and confirm that the matter has been addressed.
Should you have any further concerns you can contact me.
Thanks,
Nkululeko Sithole
Complaint Resolution Centre
***