Incorrect wording on Standard Bank email

On Friday morning, 15 May I app**** for a transactional account online. I immediately received an email stating \A consultant will contact you within 48 hours to complete the application process telephonically."<br> <br> Earlier today I phoned in to find out what is happening as the 48 hours have already expired. A gentleman promised me that someone will phone me within 2 hours.<br> <br> Later (around 4pm) I phoned in again where a lady confirmed that the call centre managers has already left the office!! So she put me through to the complaints department. This lady advised me that the 48 hours is actually 48 working hours"