SK
Siyabonga K
1 reviews | Active since Jul 2024
14 Jul 2024, 12:21
Incorrect *****ulent suspicion
I purchased a car for 130k and made an eft to the seller. To my suprise the sellers capitac account where the money was transfered to has now been frozen on suspicion of *****. Standard bank put an order to put the funds in the sellers capitac account on hold without querying this with me. I then went to the standard bank branch and explained the situation and they said they will send an instruction to capitac to release the sellers funds within 24hrs. Its now 3 days and the money is still on hold. I need this to be rectified immediately because there's alot of people affected due to standard banks incompetency.
Helpful (0)
Replies (5)0
Replies (5)SK
Siyabonga K's updateReviewer Update
14 Jul 2024, 12:25FS Moloi my grandfather even wants to change the bank with this bad experience
SK
Siyabonga K's update14 Jul 2024, 12:25
Reviewer Update
FS Moloi my grandfather even wants to change the bank with this bad experience
Standard Bank's replyOfficial
14 Jul 2024, 12:31Hi Siyabonga
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Jul 2024, 12:31
Official
Hi Siyabonga
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
SK
Siyabonga K's updateReviewer Update
15 Jul 2024, 18:43Standard bank has now sorted out my capitac and the account is no longer on hold, but now the the 3rd party and owners of the car that I purchased Nedbank account is still on hold and they won't release the car since their money now doesn't reflect. Standard bank must also contact Nedbank now and release the funds immediately
SK
Siyabonga K's update15 Jul 2024, 18:43
Reviewer Update
Standard bank has now sorted out my capitac and the account is no longer on hold, but now the the 3rd party and owners of the car that I purchased Nedbank account is still on hold and they won't release the car since their money now doesn't reflect. Standard bank must also contact Nedbank now and release the funds immediately
Standard Bank's replyOfficial
16 Jul 2024, 12:34Good day Siyabonga
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply16 Jul 2024, 12:34
Official
Good day Siyabonga
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
22 Jul 2024, 13:53Hi Siyabonga
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply22 Jul 2024, 13:53
Official
Hi Siyabonga
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***