Incorrect 'Spouse of Staff' fees

<p>As a 'spouse of staff' you entitled to a reduction in bank fees. For the last few months I have been charged the normal fees on my current account and the only way to correct this is to go to the bank and for them to reverse the charges manually and reinstate the correct charge on the system. I was told this is due a system issue and this is the only way of correction. I find this a tedious process to manually request the bank to correct this. The root cause of the fault should be corrected as its ridiculous to request correction retrospectively for a consistent basis.</p>