Incorrect SLA and lack of communication

I am really disgusted in the service standard bank delivers to their clients.<br> <br> I have app**** for a personal loan last week and wednesday via telephone and was told that funds should be released within 48 hours. Still no funds in my account. <br> <br> Called in earlier and the consultant cannot trace any record of my application and now only makes mention to me that im not FICA compliant.<br> <br> Could the consultant that did the application not notify me then.<br> <br> 5 days later and no satisfaction with standard bank. Now makes me think twice of being loyal to the bank.<br> <br> Standard bank doesnt realise that people only apply for these loans if its a case of urgency. Other banks have the funds paid out the next day. Bad service and poor communication and delay in service delivery. Worst experience i have ever had in the past 10 years of banking with standard bank<br>