Incorrect Revoked Card

My credit card was ****** in my car and I reported my cards ****** and blocked them all in October 2016, towards end of November I got sms notification that credit card is being used even if I had blocked it, I called the ***** department they advised me to go to the bank, I went to the Standard bank at Eastgate mall wanting to pay off credit card they said I can not close nor pay off the credit card since has been in ***** I was told to come in and see a consultant which I did, the consultant which helped me then called ***** department and they said to her I should not make any payments towards credit card until matter is resolved, took standard bank two months to sort out my ***** case, I then found out that standard bank has revoked my card which means I am somehow listed with ITC as a bad payer, I then asked standard bank to remove me from ITC listing they said they can not since I defaulted for two months this is after one of the employees at standard bank Eastgate mall branch advised me not to make any payments. I then tried to check my credit rating with ITC I was told that I had a card revoked which shocked me, I then call standard bank to ask if they can not remove the card from revoked status I was told they cant since I defaulted on making payment, I was then advised by a call centre agent that I need to go to standard bank Eastgate find the consultant who helped me initially and that she must write a letter confirming my story, my question is what happens if the consultant who assisted me is no longer at that branch,? right now I cant apply for anything for something which is not my fault, I have never defaulted paying any of my debts.

I am also frustrated to learn that its going to take two years for my name to be cleared for something that I did not do but what I was advised on