1 reviews | Active since Jan 2018
INCORRECT REVERSAL OF INSURANCE COVER REMAINS UNRESOLVED AFTER OFFICIAL RESPONSE NY STANDARD BANK COMPLAINTS DEPARTMENT
Following my post yesterday, I contacted Standard Bank to follow up on the mess that was created for not following my instructions. I spoke to a lady who introduced herself as K****tso/Kgomotso after 08h01. I explained my situation and instructed that MiWay insurance cover that was reversed must be paid back to MiWay. She apologised for the inconvenience, asked for my contact details, as well as for MiWay in order to fix the payment issue. I was promised a call to provide feedback on the matter.
I have been waiting for 27 hours for the promised call and the incorrect reversal still has not been corrected.
I have lost any faith in Standard Bank customer service as it is clearly lip service and not a commitment. My life is put at risk due to this organisation's poor service. I demand this inconvenience resolved at Standard Bank's account - i.e. Standard Bank must pay my insurance premium immediately!
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***