1 reviews | Active since Jan 2018
INCORRECT REVERSAL OF INSURANCE COVER
On 2 May 2018, I called Standard Bank on ***to reverse a debit as I had changed insurance and both (the old and new companies) had deducted premiums on the same day. It seemed the representative understood my instructions as I even quoted the amount that I wished reversed. This morning I have discovered that Standard Bank opted to reverse the premium for my new insurance, which voids my new insurance cover.
I am disappointed by this poor customer service as it has created a complication for me as a loyal Standard Bank account holder.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***