1 reviews | Active since May 2017

23 Jul 2018, 12:36

Incorrect profile status on Interlink system

I was declined for a credit offer as the bank's internal interlink system was reflecting an incorrect status on my profile of under administration. My status is rehabilitated, and I have a court order document that confirms this. The bank is aware of this from before yet they proceed with putting an incorrect status which is resulting in me losing an offer I would have otherwise been accepted on. This is completely unacceptable, and defying a court order. A representative from the legal department needs to correct this immediately and provide proof that it has been amended.

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Replies (2)
Standard Bank
Standard Bank's reply23 Jul 2018, 12:56
Official

Thank you for posting your comments.

Your matter was escalated accordingly.

We will revert to you as soon as possible.

Kind regards
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply25 Jul 2018, 11:33
Official


Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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