Incorrect profile status on Interlink system
I was declined for a credit offer as the bank's internal interlink system was reflecting an incorrect status on my profile of under administration. My status is rehabilitated, and I have a court order document that confirms this. The bank is aware of this from before yet they proceed with putting an incorrect status which is resulting in me losing an offer I would have otherwise been accepted on. This is completely unacceptable, and defying a court order. A representative from the legal department needs to correct this immediately and provide proof that it has been amended.
Thank you for posting your comments.
Your matter was escalated accordingly.
We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Thank you for posting your comments.
Your matter was escalated accordingly.
We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
***
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
***
***
