Incorrect payment not fixed as promissed

I made an incorrect payment to a Standard bank account.<br> <br> On 2015-03-28 I visited the Centurion Standard bank branch to try and correct the mistake. First I had to sit in a line for more than an hour before a service advisor could see me. After explaining my situation se informed me that she could do nothing and I would have to go to the police to open a case of *****. I did not believe this and went to the sales manager on duty, Gerhard Labuschagne.<br> <br> After telling him what he's advisor told me, he agreed that she was mistaken. He then helped me by, first finding the money. It was in a bucket account at Standard bank. Second he confirmed that because my beneficiary's account was also a Standard bank account he could arrange for the money to be moved directly to them. This would have to be done the coming Monday as the department responsible did not work on weekends. He took all my detail an assured me that he would take care of the problem and LET ME KNOW ONCE ALL WAS TAKEN CARE OF.<br> <br> It has been 23 days and this issue has not been resolved. Gerhard does not answer his phones (land line or cell) and does not respond to any e-mails.<br> <br> Disgusting!!!