Incorrect Payment History

Good day.

I have a problem that no one is willing to resolve.

I have a vehicle finance account with Standard Bank. I have setup a debit order for the 25th of every month from my Nedbank cheque/current account. The debit order goes through successfully on the 25th of every month. The problem seems to be the reflection of the debit order in Standard Bank's systems.

For example, the debit order goes through on the 25th of November but it only reflects in Standard Bank's systems on the 3rd of December. This then puts my account in arrears. The credit bureaus are updated as "account in arrears" which diminishes my credit score.

I seriously don't know why the system doesn't reflect on time to avoid mistakenly flagging the account as in arrears.

This is messing up with my profile.

The contract with Standard Bank requires me to honor the debit order. I'm doing that but there are negative consequences. Why? How come my account is always debited on time yet the account is always flagged as "missed payment"?

I have phoned numerous times with no help. Can someone please look into this?

My full names are Bonga Walter Mbombi ID number is *** Email address is *** Cell number is *** Vehicle is Haval 2021 LUXURY DCT