TM
Thato M
1 reviews | Active since May 2017
26 Aug 2024, 10:58
Incorrect number registered for Ucount Rewards
I've been reading the reviews on the level of service standard bank offers and I'm not surprised I'm also on this platform doing the same
Please see below email sent to Portia Mphahlele who signed me up for Ucount rewards Dear Portia,
I hope you are well.
I tried redeeming my Ucount Rewards on my banking app and every time I try and send the OT pin the pin does not arrive.
I called the call center and I'm told that my old number reflects on your system which is really concerning as the registration was done with you and I was under the impression that my current number that you had called me on would be the one registered. Why is this?
I wanted to claim today and now I'm told I need to wait 7 business days before this is sorted out. I don't understand why I need to wait this long as the error was not made by me.
I want this sorted out today please. I'm on the verge of actually canceling this service and close my account with Standard Bank. It's not the first time I experience issue with standard bank and I think it's probably time for me to move if this doesn't get sorted out.
I cannot wait 7 business days. I need this money so I can exchange for a voucher.
Looking forward to hearing from you at your earliest convenience
Kind Regards, Thato
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
26 Aug 2024, 11:10Dear Thato,
Thank you for bringing this issue to our attention. At Standard Bank, we are committed to delivering the highest level of service, and we want to assure you that we are addressing this matter with the utmost urgency.
We sincerely apologize for any inconvenience or frustration this may have caused you.
Please know that we are working diligently to resolve the issue and will keep you updated on our progress. If you have any further questions or concerns, don’t hesitate to reach out to us directly.
Kind regards,
The Standard Bank Team
*** +
Thank you for bringing this issue to our attention. At Standard Bank, we are committed to delivering the highest level of service, and we want to assure you that we are addressing this matter with the utmost urgency.
We sincerely apologize for any inconvenience or frustration this may have caused you.
Please know that we are working diligently to resolve the issue and will keep you updated on our progress. If you have any further questions or concerns, don’t hesitate to reach out to us directly.
Kind regards,
The Standard Bank Team
*** +
Standard Bank's reply26 Aug 2024, 11:10
Official
Dear Thato,
Thank you for bringing this issue to our attention. At Standard Bank, we are committed to delivering the highest level of service, and we want to assure you that we are addressing this matter with the utmost urgency.
We sincerely apologize for any inconvenience or frustration this may have caused you.
Please know that we are working diligently to resolve the issue and will keep you updated on our progress. If you have any further questions or concerns, don’t hesitate to reach out to us directly.
Kind regards,
The Standard Bank Team
*** +
Thank you for bringing this issue to our attention. At Standard Bank, we are committed to delivering the highest level of service, and we want to assure you that we are addressing this matter with the utmost urgency.
We sincerely apologize for any inconvenience or frustration this may have caused you.
Please know that we are working diligently to resolve the issue and will keep you updated on our progress. If you have any further questions or concerns, don’t hesitate to reach out to us directly.
Kind regards,
The Standard Bank Team
*** +
TM
Thato M's updateReviewer Update
28 Aug 2024, 10:40Good morning Yolanda,
Trust you are well.
I got a call this morning from Portia and Jodie and they advised that the balance of the rewards points is insufficient to transfer to the Pure Save account we opened yesterday which is fine.
The issue with the phone number being updated has been resolved. So, I will go to a branch and get the UCount rewards card and have that activated. Then I'll just swipe at the selected retail stores.
I'll keep the Pure Save account open and transfer funds into that account. It's not a train smash.
Thanks again for your assistance and keeping in contact with me as well as resolving the issue quicker than the expected turn around time I was advised. It's highly appreciated.
Trust you are well.
I got a call this morning from Portia and Jodie and they advised that the balance of the rewards points is insufficient to transfer to the Pure Save account we opened yesterday which is fine.
The issue with the phone number being updated has been resolved. So, I will go to a branch and get the UCount rewards card and have that activated. Then I'll just swipe at the selected retail stores.
I'll keep the Pure Save account open and transfer funds into that account. It's not a train smash.
Thanks again for your assistance and keeping in contact with me as well as resolving the issue quicker than the expected turn around time I was advised. It's highly appreciated.
TM
Thato M's update28 Aug 2024, 10:40
Reviewer Update
Good morning Yolanda,
Trust you are well.
I got a call this morning from Portia and Jodie and they advised that the balance of the rewards points is insufficient to transfer to the Pure Save account we opened yesterday which is fine.
The issue with the phone number being updated has been resolved. So, I will go to a branch and get the UCount rewards card and have that activated. Then I'll just swipe at the selected retail stores.
I'll keep the Pure Save account open and transfer funds into that account. It's not a train smash.
Thanks again for your assistance and keeping in contact with me as well as resolving the issue quicker than the expected turn around time I was advised. It's highly appreciated.
Trust you are well.
I got a call this morning from Portia and Jodie and they advised that the balance of the rewards points is insufficient to transfer to the Pure Save account we opened yesterday which is fine.
The issue with the phone number being updated has been resolved. So, I will go to a branch and get the UCount rewards card and have that activated. Then I'll just swipe at the selected retail stores.
I'll keep the Pure Save account open and transfer funds into that account. It's not a train smash.
Thanks again for your assistance and keeping in contact with me as well as resolving the issue quicker than the expected turn around time I was advised. It's highly appreciated.
TM
Thato M's updateReviewer Update
02 Sept 2024, 08:31Hi Yolanda,
It seems as if we are back to square one. I tried redeeming the voucher however it still doesn't send the OT pin to my current number. Tried twice already
It seems as if we are back to square one. I tried redeeming the voucher however it still doesn't send the OT pin to my current number. Tried twice already
TM
Thato M's update02 Sept 2024, 08:31
Reviewer Update
Hi Yolanda,
It seems as if we are back to square one. I tried redeeming the voucher however it still doesn't send the OT pin to my current number. Tried twice already
It seems as if we are back to square one. I tried redeeming the voucher however it still doesn't send the OT pin to my current number. Tried twice already
TM
Thato M's updateReviewer Update
02 Sept 2024, 08:32I couldn't get to the branch to that card. So I decided to try and redeem the points for a discheme card
TM
Thato M's update02 Sept 2024, 08:32
Reviewer Update
I couldn't get to the branch to that card. So I decided to try and redeem the points for a discheme card
Standard Bank's replyOfficial
02 Sept 2024, 08:34Hi Thato
Thank you for getting back to us. We will follow up and get back to you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for getting back to us. We will follow up and get back to you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Sept 2024, 08:34
Official
Hi Thato
Thank you for getting back to us. We will follow up and get back to you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for getting back to us. We will follow up and get back to you.
Kindest regards,
Standard Bank Hello Peter Team
***
TM
Thato M's updateReviewer Update
03 Sept 2024, 07:27Good morning,
So I went to the branch and spoke to a lady by the name of Nombuso Radebe who advised me that my current number was not updated or even activated to receive sms's. To me all the people that contacted me **** to me regarding this matter saying everything was resolved. Nombuso took it upon herself to issue me with a Ucount Rewards card and activate it but advised that it would take 24 hours to activate. So now I will be going to a discheme and I hope for Standard bank's sake the card will be working. If not, I will have no other choice but to give notice for the closure of my account and you can keep these rediculous reward points because right now they are useless to. I walked 2km just to get to a branch only to be told you and everyone did absolutely nothing to resolve this. Did anyone even check or even send some sort of test sms to ensure that the number does reflect and that it is active? All Standard bank cares about is selling and selling but fail to deliver on the after sales. I still have time to contact my HR and request that my salary be channeled to a different bank and move whatever funds I have right now and use another bank when I start my business in 2025.
So I went to the branch and spoke to a lady by the name of Nombuso Radebe who advised me that my current number was not updated or even activated to receive sms's. To me all the people that contacted me **** to me regarding this matter saying everything was resolved. Nombuso took it upon herself to issue me with a Ucount Rewards card and activate it but advised that it would take 24 hours to activate. So now I will be going to a discheme and I hope for Standard bank's sake the card will be working. If not, I will have no other choice but to give notice for the closure of my account and you can keep these rediculous reward points because right now they are useless to. I walked 2km just to get to a branch only to be told you and everyone did absolutely nothing to resolve this. Did anyone even check or even send some sort of test sms to ensure that the number does reflect and that it is active? All Standard bank cares about is selling and selling but fail to deliver on the after sales. I still have time to contact my HR and request that my salary be channeled to a different bank and move whatever funds I have right now and use another bank when I start my business in 2025.
TM
Thato M's update03 Sept 2024, 07:27
Reviewer Update
Good morning,
So I went to the branch and spoke to a lady by the name of Nombuso Radebe who advised me that my current number was not updated or even activated to receive sms's. To me all the people that contacted me **** to me regarding this matter saying everything was resolved. Nombuso took it upon herself to issue me with a Ucount Rewards card and activate it but advised that it would take 24 hours to activate. So now I will be going to a discheme and I hope for Standard bank's sake the card will be working. If not, I will have no other choice but to give notice for the closure of my account and you can keep these rediculous reward points because right now they are useless to. I walked 2km just to get to a branch only to be told you and everyone did absolutely nothing to resolve this. Did anyone even check or even send some sort of test sms to ensure that the number does reflect and that it is active? All Standard bank cares about is selling and selling but fail to deliver on the after sales. I still have time to contact my HR and request that my salary be channeled to a different bank and move whatever funds I have right now and use another bank when I start my business in 2025.
So I went to the branch and spoke to a lady by the name of Nombuso Radebe who advised me that my current number was not updated or even activated to receive sms's. To me all the people that contacted me **** to me regarding this matter saying everything was resolved. Nombuso took it upon herself to issue me with a Ucount Rewards card and activate it but advised that it would take 24 hours to activate. So now I will be going to a discheme and I hope for Standard bank's sake the card will be working. If not, I will have no other choice but to give notice for the closure of my account and you can keep these rediculous reward points because right now they are useless to. I walked 2km just to get to a branch only to be told you and everyone did absolutely nothing to resolve this. Did anyone even check or even send some sort of test sms to ensure that the number does reflect and that it is active? All Standard bank cares about is selling and selling but fail to deliver on the after sales. I still have time to contact my HR and request that my salary be channeled to a different bank and move whatever funds I have right now and use another bank when I start my business in 2025.
Standard Bank's replyOfficial
03 Sept 2024, 10:54Good day Thato
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Sept 2024, 10:54
Official
Good day Thato
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***