Incorrect ITC listing

I am extremely disappointed in the lack of response from standard bank after laying a complaint on there website. I financed my Vehicle with them in October 2021 after they offered the best rate in the market. However they have since listed me as a slow payer because there seems to be a delay between FNB and standard bank when the debit order is processed. I have been listed as a slow payer since December 2021. My debit order goes of on time however there is a delay in it reflecting on standard banks system. Had I been aware that financing my car with them was going to cost me in the log run I would of stayed with MFC which was always a pleasure to deal with. Standard bank please update my ITC profile as my debit goes of on time and I have never missed a payment and get your systems up to date