Incorrect Information on Settlement Account

Thought paying of my car would be great but this is now a nightmare.I have been struggling with Standard Bank regarding settlement on my vehicle,I am shocked at the service provided by Standard Bank,never before have i received such terrible ******** service from a JSE listed company,im shocked that SBSA is still a leading bank.I received inaccurate information from consultant Ester Strachan which to date has not been rectified,not only did she provide inaccurate information but she also ignored my entire settlement query for about 2 weeks,i tried contacting a few times via email and she never rep****,eventually got a hold of her and she apologised for forgetting how professional for a JSE listed company.Then she gave me inaccurate feedback, she was even rude.Eventually got ahold of her Supervisor Beverly Roux who decided to rather defend her newly appointed staff instead of helping me as customer,Beverly was suppose to come back to me with feedback till today nothing,dated from 25 Feb 2015,i requested the call recordings of all the calls to validate their claims but nothing to date,even sent SBSA complaints department 3 escalations and no feedback till today accept autoreplies:-(