Incorrect information loaded on my ITC

Please can Standard bank update my profile on Transunion, i missed the debit order for the 26th September but i did an eft with an amount of R6770 on the 27th September which was more then the instalment. I phoned in and spoke to a lady i spoke to in collections she told me that my account is up to date so how can you update the credit bureau as me in 30 days if my account is up to date, please can you rectify it and have it as OK on Transunion, irrespective if i missed a debit order i made a payment for the month which means that the payment was made and not missed and my account is in fact not in 30 days but up to date.