Incorrect information given resulting in a charge.

I had a ***** query and was assisted by Nosipho who advised me that she will request a new cheque card and there won't be a charge for it.To my surprise I went to the branch needing assistance adviced them Im waiting for my card which will be delivered as advised by Nosipho.The branch told me that cheque cards are no longer issued for my type of account,I have to get debit card which I will be charged for. Why was I given wrong information by her .Did she not know that no card was going to be delivered, meaning if I never went to the branch I was going to wait forever.I wouldn't even continue with that query if I knew it was going to cost me.So disappointed in the service received from ***** customer service.It seems this consultant didn't know about the product she is supposed to assist with.She was so quick in wanting to block my card giving incorrect information that there is no charge for card replacement. I was going to use that money charged to buy stationery for my daughter.This is such an inconvenience.