SN
Sibusiso N

1 reviews | Active since Jun 2017

03 Jul 2019, 19:22

INCORRECT INFORMATION GIVEN.

I opened a Standard Bank account last year at the Khayelitsha branch. The lady that assisted me told me about Standard Bank's cheque account and that I only pay a fee of R100 a month on the account on whatever I'am doing that includes reversing a debit order that was never suppose to go off. Eventually I found out that the charges on the account are too much and now I'm being contacted by debt collectors for someone else's incompetence for failing to explain in detail what a Standard Bank cheque account entails. I specifically told the lady I wanted a savings account and now look I'am now sitting with a bill that I have to pay. Which is really unfair because of your *********** untrained person.

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Replies (3)
Standard Bank
Standard Bank's reply04 Jul 2019, 06:13
Official
 Hello  Sibusiso 
  Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.  We greatly appreciate your continued support   Kind regards  Sheriline Martin Complaint Resolution Centre
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Best regards,

SN
Sibusiso N's update09 Jul 2019, 16:32
Reviewer Update
Standard Bank is one useless Bank no one bothered to contact me to discuss a payment plan.
Standard Bank
Standard Bank's reply12 Jul 2019, 10:37
Official
Dear Sibusiso Nkawu

Thank you once again for posting your comments.

I refer to the email correspondence with myself and the branch manager and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Best regards,