Incorrect information and staff incompetence

Went to the branch this afternoon to make a payment to an FNB acc Swaziland. I needed the payment to reflect today/immediately for personal reasons and this was urgent. i was assisted by a consultant i think his name is Siya who did the payemnt. I specifically told him its Manzini Branch Swaziland. Payment was authorised and i was charged R270 to have it clear today and was told the person will rec it within 10-15 min. I rec proof of payment and sent it to payee. The money didnt clear,instead about 45 minutes later after several calls to the bank the money was returned into my acc. But not the charges. eventually spoke to Kim at the brach telephonically who told me that this can only be done through foreign exchange since its an acc outside SA and it would still take about 3 days to clear. Why did the consultant do the transaction in the first place! Surely he should know this ! Time wated, the person im paying very upset, i am beyong upset and i need that R270 charges paid back into my account. please call me. this is the third time im having big problems with standard bank ! not acceptable! <br>