Incorrect Information and Bad Service

On the 1 September I had attended to a home loan application on line for a further \readvance". On the same day I received a call from one of the consultants who attended to the application telephonically and had advised me that I had qualified for an amount of R 60 K . I had then informed the consultant that I would like this amount to be increased and she had advised that a valuation needs to be done in order for same to be increased. The request was apparently put through to the relevant department. she had advised that the turnaround time for the valuation is 3 TO 10 working days. I had personally called the Bank yesterday only to be informed that the bond has been declined. First of all I was never informed of this until I called them to follow up. I cannot understand how was I advised by the consultant that I do qualify for the R60K and now the application has been declined. No assesors have even visited my premises. I have in fact registered a bond for the amount of R 850 000.00 and R **** has only been released to me thus far. Its rather dissapointing to receive such terrible service from Bank that I have been dealing with for over 20 year and being a \""prestige\""client."""