Incorrect Handling of Home Loan Request

I contacted Standard Bank to access the revolving amount on my home loan. Your team confirmed it was possible, even sent evaluators to my property, and promised feedback in a week.

When you finally responded, I was told the matter was “resolved”, only to find out you processed a different product (“Access Funds”) — NOT what I requested.

My time was wasted, I was misinformed, and I am still not assisted with the original request.

I need this corrected urgently and the revolving amount accessed as requested.