1 reviews | Active since Dec 2014
Incorrect disclosure of personal information
The bank disclosed my personal information by sending my transactional details to an incorrect mobile number. Disappointingly the bank seems to disregard their failure in this matter after proving to them their mistake by providing them with a report from their own system on their error made whereby it is clearly seen that the mobile number used for transactional notifications was incorrect.
I have tried to reach out to the complaints call centre team supervisor and was promised a callback and to date, no call was received.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Ebrahim
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Ebrahim
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***