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1 reviews | Active since Mar 2011

01 Aug 2016, 10:01

Incorrect Details inputted into new account

<p>I had opened a new business account with standard bank on the 23rd July 2016. I have been trying to register with internet banking but the website keeps failing. I called the call center and found out that my cellphone number and email address where both inputted incorrectly on the account and this is why I cannot activate it. How can critical information like this be inputted so incorrectly on a new account? Does standard bank want new business? This has now cost me alot of time and I am unable to continue with business due to Standard Banks competance. Please get this issue sorted immediately! </p>

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Replies (3)
Standard Bank
Standard Bank's reply01 Aug 2016, 13:35
Official

Good day Selina

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply02 Aug 2016, 08:17
Official

Good day Selina

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply05 Aug 2016, 05:00
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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