JJ
Jane J

1 reviews | Active since Oct 2016

04 Oct 2016, 11:12

Incorrect Details

<p>I needed assistance with an issue, and emailed Standard Bank. I got an email from Abegail Schultz <br />"Customer Contact Centre E-mail Unit " who advised me on a number to call... I called said number and was told they were the incorrect departement, and I was then given another number to dial!!! If an employee at Standard Bank is not aware of how to direct my query, how am I ever going to resolve an issue??</p>

0
Replies (3)
Standard Bank
Standard Bank's reply04 Oct 2016, 15:56
Official

Good day Jane Ramballi-Chetty

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply05 Oct 2016, 15:16
Official

Good day Jane Ramballi-Chetty

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply06 Oct 2016, 12:12
Official

Dear Jane Ramballi-Chetty

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

***