1 reviews | Active since Mar 2019
Incorrect deposit
I wish to get a resolution on the matter. I made a deposit at the ATM at standard bank Randburg branch, whereby I have made a mistake by depositing the money into a incorrect account. For some reason I made a deposit using my work number( ********** 7) instead of my bank account number. Coincident, the account number just went through as it's someone's else account: L. Sibiya, whom I do not know. I went to Cresta mall branch for assistance because the Randburg branch was closed because water pipe burst, that was 13:30 26.03.2019. Cresta mall branch took all my details and they advised to call me for feedbac by 15:00 yesterday after they contacted the client whom said they should call her back for as she will need to check her account if the bank is telling the truth regarding the matter. I did not get the call back yesterday as I was advised, and I made a follow up today morning (27.03.2019) to a call that took me 31 min plust before I could get help, I have made calls to complaint office with no way forward, I requested the for the contact numbers of the office in Cresta for assistant on the matter and and no help I got the centralised contact number I called it several times with no help as well until I bust out on a switch board number from head office side, to someone whom helped me with the contact number and advised that they will send also an email to the branch office, to call me back. I was called back at 14:40 to be told that the client is not responding back, and they wayforward is to open a case with the SAPS. I went to SAPS after work, I was advised that they cannot open a case because, that means that someone will be arrested for the mistake I did. in which it's true, it will not be fair for someone to be arrested for the mistake I did. So I need the bank to have another way for resolution as the SAPS cannot log a call and the bank in a way cannot have way for resolution.
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Thank you for posting a comment.
We will follow up on this matter and we will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
***
Thank you for posting a comment.
We will follow up on this matter and we will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
***
Thank you for posting a comment.
We will follow up on this matter and we will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
***
