KA
Kelly-Anne Africa
1 reviews | Active since May 2011
09 Oct 2025, 08:46
Incorrect delivery address by agent
I app**** for a credit card telephonically which all went well. I distinctly told the lady that I want my card delivered to a specific branch and upon wanting to collect she had shipped my card to another province all together. I now have to wait another 5-7 days which I feel could have been avoided. I am EXTREMELY unhappy about this because it was a total inconvenience going there and being told its not at the branch its at one in Johannesburg, I'm from Cape Town which she could clearly see on my application.
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
09 Oct 2025, 09:23Dear Kelly-Ann,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Oct 2025, 09:23
Official
Dear Kelly-Ann,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
KA
Kelly-Anne Africa's updateReviewer Update
11 Oct 2025, 13:15I haven't received any attempts for calls, you can try again at any time. I even left my husband's number with the agent at the bank which she added to my profile.
KA
Kelly-Anne Africa's update11 Oct 2025, 13:15
Reviewer Update
I haven't received any attempts for calls, you can try again at any time. I even left my husband's number with the agent at the bank which she added to my profile.