Incorrect deduction

I called Standard Bank spoke to a gentleman by the name of "Tumelo" on ***. R35 was deducted from my account & it's an incorrect card number which does not match mine. I was put on hold for more than 15minutes with no feedback. Was on that call for 26minutes without a resolution. He tells me it's a "Garage card" fee. Asked him who requested for it & when? He couldn't answer my questions & avoided me by putting my call on hold & I decided to hung up as I'm not being assisted. Did he bother to call me call, as he said his checking with card division. "No call back received from Time as he couldn't answer my questions for the incorrect deduction on my account" I want to know why that money was deducted from my account? How can it be a Garage card? When I don't even own a car!! Please "hello peter" help me to sort this out, as you are my only hope. Cause Standard Bank has failed to assist me. You deduct money from my account but you can't answer who requested for it? I want my money to be put back on my account. I need that call to be listened to & tell me if that's the service you provide your clients? 26 minutes waiting for feedback on the call. How pathetic is your service Standard Bank!! This is *****!!! I want my money to be put back into my account..