WJ
Whashielah J

1 reviews | Active since Jun 2017

16 Jan 2018, 11:54

Incorrect Debit order dates

I had it with Standard banks pathetic service. I have a home loan with them for more than 5 years. since the first time my debit order went off it was agreed that my payment date is the 27th of each month. Ever since December Standard bank has decided to make the date the 15th which no one has communicated with me. Why can this bank do and make as if they want to. Today was the last straw when i checked my statement that they wanted to do it again on the 15th they don't care whether you have budgeted for something else or have other commitment as long as they do and please with your funds like they want. I think its time i move my homeloan to FNB as i moved my cheque account and savings.

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Replies (1)
Standard Bank
Standard Bank's reply16 Jan 2018, 12:18
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Regards

Complaint Resolution Centre
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Best regards,