Incorrect Debit Order Date and Missing Statement – Revolving Credit Facility

I am writing to express my concern regarding an issue with my revolving credit facility. My facility became active on 31 July 2025, and I selected 25 August 2025 as my preferred debit order date.

However, I did not receive any statement before 25 August, and no debit order was processed on the date I had selected. I nevertheless made a manual payment towards the facility. Despite this, on 4 September 2025, a debit order was unexpectedly processed, which has now impacted my financial planning.

This is the second time I have experienced a similar issue with Standard Bank, and I kindly request that this matter be investigated and corrected. Specifically, I would appreciate:

1. Clarification on why I did not receive a statement prior to the 25th of August.

2. An explanation of why the debit order was processed on 4 September instead of my selected date.

3. Confirmation that my preferred debit order date of the 25th is correctly set going forward.

I would appreciate your urgent assistance in resolving this matter and a confirmation once it has been corrected.