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Wendy N

1 reviews | Active since Jan 2018

26 Sept 2018, 11:42

INCORRECT DEBIT DATES

I have a credit card with Standard bank that I took in August and stated to be debited on the last day of the month as that is my pay day however I keep on being debited on the 26th. This is was not the agreement and messes up my credit scoring. I NEED THIS TO BE SORTED OUT URGENTLY!!!

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Replies (2)
Standard Bank
Standard Bank's reply26 Sept 2018, 11:56
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Best regards,

Standard Bank
Standard Bank's reply28 Sept 2018, 09:30
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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Best regards,