1 reviews | Active since Jun 2017

20 May 2018, 08:46

Incorrect debit date *******

Recently I noticed that standard bank is not adhering to my contractual agreement that they may debit my account from the 25th of each month as my salary would be in by then...instead like Capfin they put the debit through on the 23rd of each month when I informed them that there is not going to be funds in the account, thus charging me a higher interest rate....ONCE AGAIN PROVING WHAT ******* THEY ARE...

0
Replies (3)
Standard Bank
Standard Bank's reply21 May 2018, 09:30
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre

Tel: ***

***

Best regards,

Standard Bank
Standard Bank's reply21 May 2018, 09:30
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre

Tel: ***

***

Best regards,

Standard Bank
Standard Bank's reply29 May 2018, 08:53
Official

Dear Melissa Eksteen

Thank you once again for posting your concerns.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regards

Clint Petersen

Complaint Resolution Centre

***

Best regards,