Incorrect debit

A stop order of R337,83 went off my account to Auto pay with a ***. I called standard bank and was 1st assisted by Joseph who said it was an error from the bank which the card division must rectify because the account holder is not me. He promised to get back to me but he never. <br> I called the next day on Thursday and spoke to Neo who assisted me and called me back to confirm that the matter is being resolved as they had to contact the correct account holder to make the necessary reversal. To date, those funds haven't been reversed back to my account and I need it reversed!