Incorrect Correspondance

I was provided with incorrect correspondence from the Standard Bank agent who has lodged my request regarding the interest rate (11.35%) to be reviewed.<br> <br> The interest rate increased when I requested for the additional fees to be included in the bond repayment = 104%. I was not informed or aware that the interest rate will increase from 10.15% to 11.35%.<br> When I requested a rates review, Mohammed from Standard Bank emailed me a response to say it was approved to 10.15%.<br> <br> My understanding was that the loan was granted for 104% at interest rate 10.15%. However when I spoke to Mohammed on 31-03-2016, he mentioned that this isn't the case. I either except the 100% at 10.15% or 104% at 11.35% which isnt affordable. After waiting for 2 weeks for the amendment to be finalised, I am back to \square one\".<br> <br> This matter isn't finalised!!!! Repayments are not as easy for most of us who earn a minium salary. Clients should be advised of increased interest rates or charges accordingly & not be assumed that the client is aware.<br> "