Incorrect closing (not closing) of iStoreCard

<p>I've discovered that after requesting to close my and fully reconcile in end January, that there was still bank charges going off the account monthly, and it appears due to not paying the account's interest, based on the monthly amount that was taken off the card, I've now been blacklisted as well, due to not paying the interest, and minimum amount payable.</p> <p> </p> <p>This is unacceptable, as the indication was that the account was closed, thus meaning that no further activity would occur on the account. The below communication (read after this explanation) was sent to me to confirm this on the 30th of January...</p> <p> </p> <p>I've tried various channels from the iStoreCard email list, been redirected, though to no avail as of yet. I need answers, as to how this happened, as well, as an actual verification that the account is closed and that no further feeds will be deducted, that I won't be charged for Standard Banks error, and that I will be removed from the blacklist. I see this as an error from Standard Bank, and would like an apology as well.</p> <p> </p> <p>This needs to be resolved ASAP.</p> <p> </p> <p>Regards</p> <p>Sean</p> <p> </p> <p>Good day Mr. Geldenhuys</p> <p>It is my pleasure to assist you with the account closure enquiry.</p> <p>Kindly be advised that the credit card account has been closed.</p> <p>You will need to cancel any debit orders currently active against this account.</p> <p> </p> <p><br />Lindiwe Madida <br />Bluebean E-mail Team</p>