YM
Yvonne M

1 reviews | Active since May 2015

03 Apr 2023, 12:29

Incorrect charges .

I have a momo account with Standard Bank and for the past two months I have been charged for an overdraft fee which I was told it’s because I didn’t have money in my account when I asked for the balance before and after these transactions at the west gate mall branch they showed me a bank statement which didn’t have a balance.

This is the second month I have had these negative balances when I was aware there was sufficient cash in my account . I did not apply for overdraft was surprised to see been charged overdraft fees. I’m disappointed and want to close this accounts and go to another bank . Standard have to reimburse me .

0
Replies (1)
Standard Bank
Standard Bank's reply03 Apr 2023, 12:39
Official
Hi Yvonne

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team***