Incorrect Card Issued, Unauthorised Fees and Ongoing Account Disruption

I am extremely frustrated by Standard Bank’s continued mishandling of my account.

After requesting that my account be reverted to its original status, I received a new card on 22 December. Unfortunately, this card is incorrect. My previous Prestige account was linked to a Gold Cheque Card, yet I was issued a Platinum/Titanium card, which I never requested or authorised.

This is a serious concern because:

The Titanium card carries a monthly fee of approximately R250, compared to R145 for the Gold Cheque Card I previously had.

I do not require premium benefits such as Lanseria lounge access, as I am based in the Free State.

I have consistently asked for my account to be restored to its prior state, without upgrades or additional charges.

To make matters worse:

I have spent hundreds of rand on call-centre phone calls trying to resolve this.

I had to visit a branch just to have the card linked because it would not work.

I have lost all my beneficiaries as a result of the account changes.

Despite repeated attempts, this issue remains unresolved. I am not prepared to pay for a premium card I did not request, and I am deeply concerned that changes continue to be made without my consent.

I am requesting:

Immediate reversion to a Gold Cheque Card.

Written confirmation that no higher fees will be charged.

Restoration of my beneficiaries.

A clear explanation for the unauthorised changes.

I expect urgent resolution.