INCORRECT CARD ISSUED

On the 22nd of January 2024, I received an sms regarding fradulate activity that occurred on my card. I called the ***** line and spoke to Ref ***1 Thabiso at 8:15 regarding the matter and I was advised to suspend my card and order a new card. I did that and was informed that my card will be delivered in 3-5 working days which it wasn’t the case. Fine today the 31st of January my card was delivered at mall at carnival and it was a gold card and yet I am a prestige client. I asked at the lady who was helping me and there was some confusion her and palesa but palesa confirmed that indeed it was the correct one.

Now I am currently struggling to log into my mobile app, a message pops up saying that my details are filled in incorrectly. I went back to bank and was assisted same consulted who issued the card to me and still the same message popped up.

This is really frustrating because number one I waited longer than the expected time for this card and when the card is delivered it was the incorrect card. How does that happen , do you not have a quality assurance/ checks before a card is printed and sealed for delivery and now I will have to wait again for the correct card and go to the mall at carnival wait for long there because they honestly can’t manage the number of people who use their bank. You can wait for 1 to 3 hours to get assisted. Which is honestly ridiculous!

Now an incorrect card has been delivered, which mow inconveniences me even more cause I can’t monitor my money. I have to rely on ATM’s and notifications. I have been a customer for standard bank since forever and now this!

This is honestly unacceptable. I would like to get my card before the end of this week! It’s your department that messed up and now I have to suffer for that!!!!!!!

Totally unacceptable!!!! I can’t be a prestige banker and get a gold card I am paying for a titanium card with its benefits!!!!!!