AM
Abieda M

1 reviews | Active since May 2017

15 Apr 2018, 12:55

Incorrect Billing

I had a Cheque Acc # ********** 15 which was paid up in December 2016, I have now been handed over to NBA (Norman Bissett & Associates) *** in 2018 , for an amount of 1696.19 including rolled up fees, please I need urgent assistance in correcting this and would like a detailed history of the account and why it was handed over when it was paid up. Please also advise how is it possible to wait 2 years before handing this over surely something is amiss on your billing side and it is imperative that this gets sorted out as because of this kind of errors I'm the one that is going to be blacklisted due to someone not doing their job.

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Replies (1)
Standard Bank
Standard Bank's reply16 Apr 2018, 04:34
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Niyaaz Jardine

Complaint Resolution Centre
***
*** (fax)
***

Best regards,