incorrect banking details used for funeral plan

I app**** for a funeral plan in September 2015 and an application with all information was supp****.When no debit went the through the next month , I followed up only to find that the consultant who processed it used my sons inactive account without his consent as a result his account was debited numerous times and at the same accumulating all the unpaid and bad status.<br> <br> The consultant assured me it will be corrected till today no debit has gone off my account since September 2015 and the plan is still not active.Been sending her email and she is literally ignoring me .No response even from the team leader cc'd on the email.