Incorrect banking Detail Funds Lost

Game Stores Standard Bank Beneficiary details was incorrect we could not make payment, we called Standard Bank Tech Support who called Game Stores and added a new Beneficiary bank account allowing payment to pass through.

Standard Bank Tech support gave us the correct bank account however incorrect bank (ABSA bank and not Standard Bank) Therefore the funds are lost, Standard Bank refuses to reverse the payment despite the fact that the funds went nowhere.

They now have changed the Game Stores Beneficiary account number and blocked it so we cannot change the account number nor can we make payment to another Game Account number (error states Game is in their business Beneficiary list)

We now have to withdraw the funds and deposit at ABSA bank.

We have had zero support and have lost thousands due to Standard Bank making a mess of this situation.