incorrect bank charges together with interest charges

I have sent this email to Standard Bank on 5 May 2022 with no response. This has been an ongoing matter for a few months now and I'd really like it to be resolved.

Please could you look into my bank charges. I switched my account a long time ago after I lost my job and I asked the lady at Hayfields, PMB branch to please put my account on a cheaper option. In fact, I wanted to change my account to the one that costs R5 but she told me that I would have to change my account number, which I wasn't willing to do. She then put me on a pay as you swipe option which she ensured would be cheaper than my initial costs and that if I don't use the account for the month, then I would not be charged anything. Ever since then, I've had exorbitant account fees for this account.

Finally I had the chance to go into the branch and I asked about changing to the R5 account without changing my account number and the lady was able to do it for me.

Now I finally have the chance to complain about the horrible service Standard bank has given me once again. Back in 2015 I had to deal with credit bureaus because of your incompetence where you kept my account open after I had closed it and then you blacklisted me for no reason at all. I didn't even get an apology for this and the ladies in the Rondebosch Cape Town branch were not sincere at all and gave me R100 - this was after I had to write a letter to the CEO reporting the bad service from Standard Bank.

Please could this be resolved timeously as I am not prepared to pay anything on this account as your employees were the ones who advised me and this account is just filled with bank charges for absolutely nothing. I should even be asking for compensation as I had given you another chance by opening another account with you guys but you have excelled in giving me headaches and writing long letters with my time.

Kindly please assist in this matter.