Incorrect bank charges and NO assistance

I am so frustrated with standard bank. I was charged higher than usual fees for transferring money from my puresave account to my cheque account during August. I phoned their contact centre and instead of treating this as one issue the consultants escalated each individual charge and each charge was allocated a separate reference number. Three weeks later and only four out of the eight transactions have been resolved and reversed and my profile still hasnt been rectified since Im still being charged the incorrect fees. I have wasted my time and airtime by calling in several times because I want this resolved but im not receiving assistance. This is extremely frustrating and I am fed up with Standard Bank's horrible service. I wish I could rate them minus 1 star. This is honestly the worst bank in South Africa.